At Kalo, we want you to love your new gear. Our Returns Policy is designed to be fair, transparent, and complies with the Australian Consumer Law.

1. Faulty or Damaged Items

We take pride in the quality of our clothing. If you receive an item that has a major manufacturing fault, is unsafe, or significantly differs from the website description, you are legally entitled to a replacement or refund under Australian Consumer Law. Kalo will cover the cost of return shipping for faulty items.

2. Change of Mind and Size Exchanges

While we do not offer refunds if you simply change your mind or order the wrong size, we are more than happy to offer a size exchange or store credit. The following conditions must be met:

• The return must be initiated within 14 days of delivery.
• The garment must be unworn, unwashed, and in its original, sellable condition.
• All original Kalo tags must still be attached.

3. Return Shipping Costs

For size exchanges and change-of-mind returns, the customer is responsible for the cost of return shipping. We highly recommend using a trackable Australia Post satchel, as Kalo cannot be held responsible for returned items lost in transit.

4. How to Initiate a Return

To start a return or exchange, please email us at reubec10@gmail.com with your order number and the reason for the return. We will provide you with the return shipping address and further instructions.